By placing an order with Balefire Blades, you agree to the following conditions:
When you place your order, you will be sent a quote and timescale and you’ll be asked to confirm your requirements. Upon confirmation, you will be placed on our waiting list and a contract will be formed.
We will invoice for a 50% non-refundable deposit upon confirmation. This will not be returned upon customer cancellation, but may be returned if we’re unable to fulfil the order for any reason.
We will send a second invoice, including shipping costs, a month before work is due to begin. However, the nature of our work means that delivery times may differ from those initially provided. In such a case, we will keep you informed of any delays.
You may request to withdraw or make minor modifications to your order at any point before your second payment is made. However, your initial deposit will not be returned.
You may not add extra items to an existing order as this would disrupt production. Any further items ordered after confirmation will be added to the end of the waiting list.
A month before work begins, we will send a second invoice. Once this payment has cleared, we will be unable to accept any cancellations or modifications.
Your initial quote will not be inclusive of shipping charges – these will be added to your second invoice. Deliveries outside the EU may be subject to import duties and taxes, which must be paid by you once the delivery has reached its destination.
Payment is accepted via bank transfer or PayPal. If you are paying by PayPal, we will ask you to add an extra 3% to your payment, to cover the service’s security service. We will inform you once your payment has cleared.
We offer a 6 month guarantee on all blades and a one year guarantee on swords, as if there is any fault in manufacturing, it usually makes itself known early on.
In case of any fault within this period, we’ll replace or refund the item immediately. After this time, we’re happy to discuss any issues on a case-by-case basis. In cases where the fault seems to be a production issue rather than a case of heavy or improper use, we’ll offer repairs or replacement.
We’re also available to answer questions or offer advice on repairs and maintenance throughout your blade’s lifetime.
If your custom item has not been made to the specified measurements, you may request adjustments or replacement. However, we bear no responsibility for measurements that you have misjudged or made incorrectly.
If you are ordering a replacement blade for an existing hilt, we will ask you for a number of measurements to ensure a correct fit. Whilst we strive to attain exact measurements, the final fit can’t be guaranteed. In case of an overly-tight blade, we recommend using a needle file to perfect the fit.
If you prefer to send your hilt to us for a professional fitting, we can offer this service for free on the basis that you pay for postage both ways.
If you wish to order a scabbard for an existing blade, we ask that you send the blade or sword to us at your own cost, as our custom-fit scabbards need to be made around the blade.
Balefire Blades cannot be held responsible for any loss, damage or injury resulting from improper or unsafe use of our products.
As a fencer, you are deemed by Law to accept the ordinary risks and inherent danger of the sport.